Privacy Policy

Introduction

PavoAI ("we", "us") is an AI video generation and AI short-film production service. This Privacy Policy explains how we collect, use, and safeguard your information when you use the PavoAI website and services (the "Service"), including text-to-video, image-to-video, and AI editing features. Questions about this policy can be sent to support@pavoai.net.

Information We Collect

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Prompts and Uploads — The text prompts you enter and the images, photos, and audio you upload to generate videos.
3. Generated Content — Videos and other assets produced by the AI models you select.
4. Usage Data — Information about how you interact with the Service, including features accessed, models used, and credit consumption.
5. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
6. Cookies — Small data files stored on your device to remember preferences, keep you signed in, and improve your experience.
7. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the Service, including generating videos from your prompts and uploads.
• Process transactions, manage credits, and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

AI Processing and Third-Party Models

To generate videos, PavoAI forwards your prompts and uploaded media to third-party AI model providers (such as Veo, Kling, Sora, and other models offered in the studio). These providers process the inputs solely to return the generated result. Do not upload personal documents or sensitive information that is not needed for your video project.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With AI model providers, strictly to process your generation requests.
• With payment processors to complete your transactions.
• With service providers who help us operate the Service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can delete uploaded assets and generated videos through your account settings. To request deletion of your account and associated data, contact us at support@pavoai.net.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the Service.

Contact Us

If you have questions about this Privacy Policy, contact us at support@pavoai.net.